Drift + Jira Integration (2026 Guide)
Get Drift alerts for Jira tasks in real time. Setup takes 5 min, no coding. 3 ready-made templates + step-by-step guide inside.
✓ Free plan available · No credit card required · 5-min setup · 500k+ teams use this
Last updated: May 2026
Drift
CommunicationDrift is a popular communication tool. Connect Drift with other apps to automate your workflow and boost productivity.
Jira
Project ManagementJira is a popular project management tool. Connect Jira with other apps to automate your workflow and boost productivity.
Popular Automation Ideas
Instant Task Notifications
Get an instant alert in Drift whenever a new task is assigned to you in Jira. Stay on top of your workload without switching tabs.
Create Tasks from Chat
Convert important Drift messages directly into Jira tasks with a simple emoji or command. Never let an action item slip through the cracks.
Daily Progress Summaries
Send a daily or weekly report of completed Jira tasks to a Drift channel to keep the whole team informed about project status.
Complete Guide: Drift + Jira Integration
When Drift and Jira make sense together
Drift is used for communication work, while Jira covers project management. A useful integration should move only the handoff data between those two jobs, such as ownership, status, customer details, due dates, or notification context.
Best first workflow to build
Instant Task Notifications is the best starting point for many teams. Start with one clear trigger, one action, and two or three required fields. After that works reliably, add filters for priority, team, stage, customer segment, or event type.
How to keep the automation reliable
Before turning the workflow on, test with real sample data from Drift and Jira. Check duplicates, missing required fields, timezone handling, and whether failed runs should alert an owner. For communication and project management workflows, field mapping and error notifications usually matter more than adding extra steps.
Free vs Pro: Which Plan Do You Need?
The free plan is great for testing, but businesses need Pro features to run reliable, high-volume automations.
Free Plan
$0/month- Limited to 1,000 operations/month
- Max 2 active scenarios
- 15-minute minimum interval
- No priority execution
- Community support only
Best for: Testing and personal projects
Pro Plan
From $9/month- 10,000+ operations/month
- Unlimited active scenarios
- 1-minute interval (near real-time)
- Priority execution queue
- Email & chat support
💰 Calculate Your ROI
How much time could you save by automating Drift + Jira?
Step-by-Step Guide: Connecting Drift to Jira
Choose an Automation Tool
Select a platform like Make, Zapier, or Integrately to act as the bridge between your apps.
Authenticate Drift and Jira
Log in to both accounts within your chosen automation tool and authorize the connection securely.
Configure Trigger and Action
Pick "New message with keyword" in Drift as the trigger and "Create task" in Jira as the action.
Map Data Fields
Drag and drop data fields from Drift into the corresponding slots in Jira to ensure accurate data transfer.
Test and Activate
Run a test operation to verify the sync works correctly, then turn on your live automation.
Need help with this integration?
Our team can build custom automations tailored to your specific needs. Get a professional setup without the technical hassle.
Get Expert HelpBuilt for Business Scale
Whether you're a startup or an enterprise, this integration scales with you. Process thousands of operations, handle complex data mapping, and ensure 99.9% uptime for your critical Drift and Jira workflows.
- Unlimited active scenarios
- Multi-step logic
- Real-time execution
- Priority support
Frequently Asked Questions
How do I connect Drift to Jira?
You can connect Drift to Jira using automation platforms like Make or Zapier. Sign up for free, authorize both apps, and create your automation workflow in minutes.
Is Drift and Jira integration free?
Most automation platforms offer free tiers that allow you to create basic integrations. For more complex workflows or higher volume, paid plans are available.
What can I automate between Drift and Jira?
Common automations include syncing data, sending notifications, creating records, and triggering actions based on events in either Drift or Jira.
Do I need coding skills to set up this integration?
No coding required! Platforms like Make use a visual drag-and-drop interface. You can build powerful automations just by connecting modules and mapping data fields.